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Returns and Exchanges

If you are not happy with your purchase then you have 14 days to return it for an exchange or refund. You will be responsible for the return shipping costs.

To cancel your order you must advise us in writing, please contact: studio@jamesduck.com

All parcels are sent back at your own risk; we would advise using recorded delivery as the parcel is not our responsibility until we sign for it.

Please note: We will only accept the return of item/s if sent back in original unused condition.

We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received


In the event of cancellation of any commissioned work James Duck Studio will hold the 50% non-refundable deposite paid by the customer to cover all expenses and outlays occurred.