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We deliver to mainland UK, Northern Ireland & Isle of Man as part of our domestic shipping service. Jersey & the Channel Islands are charged at international rates.
Standard delivery of any item that's in stock takes 5-7 workings days and will fall into the following price categories:
Standard Small Package (under 2kg weight): £10.90
Standard Medium Package (between 2kg- 8kg weight): £19.90
Standard Large Package (between 8kg-15kg weight): £34.90
Exceptionally large pieces
(These include heavy pieces exceeding 15kg weight or pieces where any single measurement exceeds 1 metre.)
Please contact us at: firstname.lastname@example.org to arrange dates, prices and delivery method.
Do you ship internationally?
James Duck Studio has sent pieces to countries around the globe. As the price of doing this varies drastically, depending upon country, the weight of the piece and desired delivery time each order is investigated independently.
Please contact me prior to making your order stating what piece or pieces you're interested in purchasing, the address you'd like them sent to and desired time frame. From there I'll generate several quotes; once you've decided what option you'd like to go with let us know and we'll take care of the rest.
How long does international delivery take?
After you contact us letting you know what piece you're interested in we'll generate several quotes; depending upon how urgently you would like the piece international shipping usually takes 7-10 business days.
How do I know if my order has been shipped?
You will receive a dispatch confirmation via email to confirm your goods have been despatched this will also contain a tracking number.
Can I track my Parcel?
All orders shipped are trackable. We will email you tracking details as soon as the parcel has been collected.
Can I change the delivery address?
For orders placed online, we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. If the order has already left our office, then the delivery address cannot be changed. In this instance we will need to wait for the parcel to be returned then postage would be payable for it to be sent out again.
What if I am not home when it's delivered?
Our couriers will make 3 attempts to deliver your parcel, and then leave a card for you to collect at the nearest relevant Access Point.
Can someone else sign for my delivery?
Yes they can. James Duck Studio accepts no responsibility if the signature received at the delivery address is not the recipient, and will consider this parcel correctly delivered.
Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.
I have been contacted for further information by customs?
Each country will have their own goods import procedures and these can vary across countries. If the customs department requires more information from James Duck Studio please contact us at: email@example.com
Why hasn't my order arrived yet?
International shipments can occasionally take longer than expected – goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 7 working days from despatch, please contact firstname.lastname@example.org and we will investigate for you. Please check that you haven’t received a card from the couriers.
What happens if my parcel gets lost?
Things occasionally go missing in the post, don’t worry, all shipments are fully insured & we will be happy to make a claim on your behalf if this should occur. Our policy is to refund in full or send a replacement once the required time has passed, stated by the relevant shipping company in their terms.
Unfortunately, if a parcel is lost or takes longer to receive than expected because the address given was incorrect or incomplete we cannot accept any liability for this – though we will help to try and resolve it. Generally we need to wait 10 days from dispatch to begin this process.
James Duck Studio takes great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell. However, due to the handmade nature of pieces, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.
Faulty items are dealt with slightly differently. If you consider the item you have received as faulty, please get in touch with us at: email@example.com and we’ll let you know how to proceed from there.